FAQ

We're always ready and happy to help with any queries you have - just email info@litcityapparel.com and we'll get back to you as soon as possible.

Here's some frequently asked questions in the meantime:

What countries do you ship to?
As a very small newly found start-up, we currently only ship to the Netherlands. Slowly but surely we will expand our territory to other European countries :)

How fast is your turnaround time?
Typically your item will be freshly printed and dispatched within 3-5 business days.

How long will my order take to arrive?
We need 3-5 days to freshly print or embroider your item, and then once dispatched, you can expect your order within:
• 3-5 business days - Europe

How much does shipping cost?
Shipping is currently FREE. We handle all shipping cost so that the price you see is the price YOU actually pay.

Will I have to pay any fees or taxes?
Lit City Apparel is based in the Netherlands but works with a logistics partner that ships your orders from Spain and Latvia. Since we ship only from and to EU countries, there are no additional hidden fees or taxes.

Can I trust these Lit City ppl?
Our checkout uses Shopify Payments and Paypal, for 100% secure and safe transactions. Also, if anything you buy isn't perfect, just let us know via e-mail and we'll do everything in our power to fix the problem or give you a full refund.

Can I return an item?
As part of our zero-waste policy we embroider or print each item to order. Please check our sizing guides carefully in order to get the right size first time around. We will happily offer one-time size exchanges within 30 days to make sure you get the perfect fit. If you want to return your item, please reach out via email (info@litcityapparel.com) and specify your reason for return in the subject line :)